Insights about Content Management challenges
"It's long been a gripe of mine that ECM systems were designed to reduce the amount of content you needed to manage to essentials. Yet instead they often just manage everything - trash along with diamonds...//...It's really not that hard to reduce the volumes of content you manage dramatically - a simple content audit can clear out 70-80% without in anyway impacting your RM policies or frankly even being noticable to the end users. Most everything sitting there anyway is a duplication, is redundant or should never have been there in the first place."
"There once was a firm in Nantucket..." by Bob Larrivee at AIIM:
"If your information management and gathering effort is called into question, you may be asked to prove that you have policies and procedures in place that are followed by your employees, using a consistent structure and taxonomy for storing and managing information that is also tracked for purposes of auditing and reporting."
"Strategies for Improving Enterprise Search - Beyond the Out-of-the-Box Experience" by John Ferrara:
"It’s common for enterprise website developers to implement search engines with out-of-the-box functionality, point it at their content repositories, and then just leave it at that. Search is becoming something of a neglected orphan, in part because packaged search products are relatively easy to implement, and then even more easily forgotten...//...Quality search results only come about through applied effort, requiring in particular the skills of an information architect. And IAs must be ready to go well beyond their traditional front-end role, digging into the functional backend and source data of the search engine."