This week in links - week 8, 2008

"Enterprise 2.0: The New, New Knowledge Management?" by Tom Davenport:

"Still, that E2.0 is the new KM didn’t hit me for a while. But when Andy said the ultimate value of E2.0 initiatives consists of greater responsiveness, better “knowledge capture and sharing,” and more effective “collective intelligence,” there wasn’t much doubt. When he talked about the need for a willingness to share and a helpful attitude, I remembered all the times over the past 15 years I’d heard that about KM."

"I admit to a mild hostility to the hype around Enterprise 2.0 in the past. I have reacted in a curmudgeonly fashion to what smelled like old wine in new bottles. But I realized after hearing Andy talk that he was an ally, not a competitor. If E2.0 can give KM a mid-life kicker, so much the better. If a new set of technologies can bring about a knowledge-sharing culture, more power to them. Knowledge management was getting a little tired anyway."

Excepts from notes from a table talk about social networks inside organisations at the Enterprise 2.0 Executive Forum Blog:

"Social networks a good way to see who has the expertise in the organisation and to find mentors and connections across the globe, which helps with developing innovation."

"Social networking makes it easier to work from home and feel part of the business."

"Encourages people to be more innovative and put ideas forward but that depends on the organisation's culture"

"Very few people in organisations are aware and or positive about social networking"

In "Enterprise 2.0 should be harnessed as a strategic asset" from internalcommshub.com, the CTO from banking group Westpac argues that Enterprise 2.0 tools such as wikis and blogs needs to be “harnessed as a strategic asset”. He stresses the importance of getting to know the audiences:

“'One of the most important things for Westpac is to understand who works for us and who our customers are', said Backley. 'We have to have the technology and solutions that transcend three generational groups, and each demographic has a different experience with technology and what it can do.'"

"'Each demographic has a different experience with technology and what it can do. What’s important is to have technology that gives more power to the end user to do their jobs,' Backley said. "

Finally, an insight about BI from Doug Henschen in "TDWI Insight: Guiding BI From the Top":

"BI is not implementing tools and it's not an IT initiative. IT does not have the empowerment to make end users turn information into strategic actions."

Now, enjoy the weekend!